2. Data Collected

Data Storage Location

We are an American-based company and operate web servers hosted in North America. Our hosting provider GODADDY adheres to the EU/US “Privacy Shield,” ensuring that your data is securely stored and GDPR-compliant. For more information on GODADDY’s privacy policy, please see here: www.godaddy.com.

Registration Data

If you register on our website, we store your chosen username, email address, and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

Purchase Data

To receive product support, you need to have one or more valid purchase codes on our website. These purchase codes will be stored along with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.

Support Data

If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third-party ticketing system. Only the data you explicitly provide is sent, and you are asked for consent each time you create a new support ticket. Our service provider adheres to the EU/US “Privacy Shield,” and you can see their privacy policy here: [Insert Ticketing Provider Privacy Policy].

Comments

When you leave comments on the website, we collect the data shown in the comments form and the IP address and browser user agent string to help with spam detection.

Contact Form

Information submitted through the contact form on our site is sent to our company email, hosted by GODADDY. GODADDY adheres to the EU/US “Privacy Shield” policy, and you can find more information about this here: www.godaddy.com.
These submissions are only kept for customer service purposes and are never used for marketing purposes or shared with third parties.

Google Analytics

We use Google Analytics on our site for anonymous reporting of site usage. No personalized data is stored. If you would like to opt out of Google Analytics monitoring your behavior on our website, please use this link: Google Analytics Opt-out.

Cases for Using the Personal Data

We use your personal information in the following cases:

• Verification/identification of the user during website usage;
•  Providing technical assistance;
• Sending updates to our users with important information about changes;
• Checking account activity to prevent fraudulent transactions and ensure security;
• Customizing the website to make your experience more personal and engaging;
• Guaranteeing overall performance and administrative functions run smoothly.